• supportcentre@havannabk.com

About Us

about us

We are here to manage your
finance with experience

Havanna Credit Union Bank has undertaken a fundamental review of how our business operates. We have looked at the bank in terms of business performance and in terms of culture because we know that only a business driven by strong values can deliver strong, sustainable returns. How we have defined these values, as part of the Transform Programme, we announced our newly defined Purposes and Values across Havanna Credit Union Bank globally. These are fundamental to Havanna Credit Union Bank long-term success and represent the set of standards under which all of us at Havanna Credit Union Bank will work, and against which the performance of every employee will be assessed and rewarded. Our common purpose is to help people achieve their ambitions – in the right way. We'll measure and reward our people, not just on commercial results, but on how they live our Values and bring them to life every day. And we'll judge our 'Go-To' success on a balanced scorecard of impact. The Havanna Credit Union Bank Code of Conduct outlines the Values and Behaviours which govern our way of working across our business globally. It constitutes a reference point covering all aspects of colleagues' working relationships, specifically (but not exclusively) with other Havanna Credit Union Bank employees, customers and clients, governments and regulators, business partners, suppliers, competitors and the broader community. The objective is to define the way we think, work and act at Havanna Credit Union Bank to ensure we deliver against our Purpose of helping people to achieve their ambitions – in the right way. The Havanna Credit Union Bank Way is aligned to the Code of Professional Conduct, published by the Chartered Banker Professional Standards Board, which sets out the ethical and professional attitudes and behaviours expected of bankers. Havanna Credit Union Bank subscribes to this code and is committed to embedding its broad principles into our business.


We are already a clear leader in consumer payments and has strong potential for continued growth. In a business where winning is dependent on scale, innovation, analytics, and risk management, we are strong across the board and we will continue to invest for growth. We continue to have an appetite for selective expansion and acquisition for this industry.


See how we work with
touch of experience

Why choose us

There are many companies
but why choose us

Combining our successful retail, corporate and wealth businesses is an exciting move with the potential to disrupt an established part of the United Kingdom banking landscape. Personal and Corporate Banking will be a powerhouse, with significant opportunities to improve the customer and client offering, and deliver a truly integrated service.
  • Expert team We are confident that we will become the 'Go-To' bank for all our stakeholders.
  • Best Finance Brand The group strategy update outlines the path to deliver our transform objective of a sustainable return on equity above the cost of equity in a changing regulatory and economic environment.
  • Best Leadership IdeasTechnology driven innovations now provides real opportunities – not only for cost savings, but also to build a seamless, end-to-end client offer in personal and business banking, from basic bank accounts to major corporates.